Consent to use ChaguoAI

Organizational draft. Team HEALATHTECH should have a Kenyan data-protection lawyer review this document before relying on it. This is not a formal legal opinion.

What you are being asked

You opened this page because someone shared the ChaguoAI consent link, including from a WhatsApp message. Please read it before you agree. If you agree, this page shows an acknowledgement id and the document version. You can tell a health worker that id if they ask whether you accepted this version.

This page does not ask for your name, phone number, or medical history.

What ChaguoAI is

ChaguoAI is counselling support for contraceptive choices. It is for community health workers and the people they counsel in Kenya. People use it on WhatsApp and on USSD (a basic-phone menu). It helps check a method against World Health Organization Medical Eligibility Criteria and prepares a recommendation packet for a health worker to review with you.

The organization responsible for this service is Team HEALATHTECH (ChaguoAI).

• Email: team@chaguoai.com
• Physical address: to be completed by the organization

What ChaguoAI is not

ChaguoAI is not a diagnosis. It is not a prescription. It is not an emergency service. It does not replace a nurse, clinical officer, doctor, or clinic.

A message from the chat can be wrong or incomplete. Do not rely on the chat alone.

If you may be pregnant and have complications, you are bleeding heavily, or you are in danger, go to a clinic or seek emergency care. Do not wait for a chat reply.

What information is used

When you use the WhatsApp or USSD counselling flow, the programme processes the information it needs to check whether a method looks suitable and to support counselling. Based on how the service is designed, that can include:

• intake answers such as age, pregnancy history, medical-history flags, and method preferences
• the messages exchanged in the session
• the channel you used (WhatsApp or USSD)
• the recommendation packet that a community health worker reviews

The exact fields are limited to what the programme collects for eligibility and counselling. Health information is sensitive personal data under the Kenya Data Protection Act, 2019.

Who can see it

• The health worker who is counselling you
• Programme staff who need it to operate the service, with access limited to that work
• The providers that carry the channel: Twilio for WhatsApp, and Africa's Talking for USSD. They deliver the channel. They do not decide which method is suitable for you.

We do not sell personal data.

WhatsApp is a third-party app with its own terms. Using the WhatsApp chat means those messages are processed so this service can be provided.

How the software is used

Rules based on the WHO Medical Eligibility Criteria run before any generated language. A model may add a note about discontinuation risk for the health worker only. That note does not override eligibility. Generated language can be wrong or incomplete.

A health worker confirms the choice with you. You should not treat the chat as the decision.

Client counselling conversations are not used to train public AI models.

If you do not want to continue

You can close this page and not use ChaguoAI. You can also withdraw consent later by emailing team@chaguoai.com. Withdrawal stops further optional messages. It does not erase a record a clinician must keep for your safety.

You can ask for access, correction, or deletion of other personal data, or object to processing. Those rights are described in the privacy notice. You can also complain to the Office of the Data Protection Commissioner in Kenya.

Who the service is for

ChaguoAI is for people seeking contraceptive counselling who can consent for themselves. We do not knowingly collect personal data from children. If you believe a child has used the service, email team@chaguoai.com so the team can stop further messages and delete what it is allowed to delete.