Terms of Use

Organizational draft. Team HEALATHTECH should have a Kenyan data-protection lawyer review this document before relying on it. This is not a formal legal opinion.

These terms describe how to use the ChaguoAI website and the counselling support offered through it. They are an organizational draft. A Kenyan lawyer should review them before the organization relies on them, including any wording about liability or disputes.

The service

ChaguoAI helps community health workers and clients in Kenya with contraceptive counselling. It is available through WhatsApp and USSD. WHO Medical Eligibility Criteria run as rules before any generated language. A health worker confirms every choice.

The service is provided by Team HEALATHTECH. Contact: team@chaguoai.com. Physical address: to be completed by the organization.

What the service is not

ChaguoAI is decision support for counselling. It is not a diagnosis, a prescription, or an emergency service. It does not replace a clinic.

Generated language can be wrong or incomplete. Do not rely on the chat alone. A model may show a discontinuation-risk note to the health worker only. That note does not override eligibility rules.

If you may be pregnant and have complications, you are bleeding heavily, or you are in danger, seek a clinic or emergency care. Do not wait for a reply.

Who may use it

Use the service only if you are seeking contraceptive counselling and you can consent for yourself. Do not use it for a child. We do not knowingly collect personal data from children. If you think a child has used it, email team@chaguoai.com.

Do not send counselling messages for another person unless that person has agreed and a health worker is part of the counselling. Do not use the service to harm, harass, or mislead anyone. Do not attempt to break, probe, or overload the systems.

Channels

WhatsApp is a third-party app with its own terms. Using the WhatsApp chat means your messages are processed to provide this service. USSD is delivered with Africa's Talking as the channel provider. Twilio carries the WhatsApp channel. Those providers are not clinical decision makers.

You can read how data is handled in the privacy notice, and you can accept the counselling explanation on the consent page before you use the flow.

Your responsibilities

Give answers that are as accurate as you can when a health worker is counselling you. If something in the chat does not match what you meant, say so. The health worker's confirmation is part of the service. You remain free to refuse a method, to stop, or to ask for a clinic visit.

Our responsibilities

We will operate the service as counselling support with a health worker in the loop. We will not sell personal data. Client counselling conversations are not used to train public AI models.

We do not promise that the service will always be available, that every message will be complete, or that a channel provider will never have an outage.

Intellectual property

The ChaguoAI name, this website, and the organization's materials are the intellectual property of Team HEALATHTECH unless a page says otherwise. You may share links to the public pages. You may not copy the service or present it as your own product.

Changes to these terms

We will change the version and the updated date on this page when these terms change. Continuing to use the service after a new version is published means you have the chance to read that version. The consent page records acceptance of the consent text, not a signature on a paper contract.

Liability

Because this is counselling support and not a clinical service, you should not depend on it for an emergency or for a final medical decision. A lawyer for the organization should add any formal limitation-of-liability clause before these terms are treated as final. This draft does not try to exclude responsibility that Kenyan law does not allow an organization to exclude.

Law

These terms are meant to be read with the laws of Kenya, including the Data Protection Act, 2019. The organization should ask a lawyer to confirm the governing-law and dispute wording before publication. This draft does not choose a specific court.

Contact

Team HEALATHTECH / ChaguoAI
Email: team@chaguoai.com
Physical address: to be completed by the organization